Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Hartlepool | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Hartlepool collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hartlepool is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hartlepool and across the UK. We act as the Data Controller for any personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary for safe prescribing
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communication records: Messages, emails, or any correspondence you send to us

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatments safely and appropriately
To process prescriptions and dispense medications, with delivery within 1 working day of pharmacist approval
To communicate with you regarding your orders, consultations, and ongoing care
To maintain accurate clinical and dispensing records as required by GPhC regulations
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare services and legal obligation. For general personal data, we rely on contract performance and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use essential cookies (necessary for the website to function), analytical cookies (to monitor site performance), and functional cookies (to remember your preferences). You can control cookie settings through your browser at any time. Disabling certain cookies may affect website functionality.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information with trusted third parties only where necessary, including:

Prescribing partners: Clinicians involved in reviewing and approving your consultation
Delivery providers: To fulfil medication orders (name and delivery address only)
Payment processors: To securely handle transactions
Regulatory bodies: Including the GPhC, NHS bodies, or law enforcement where legally required
IT and platform providers: Who support our website and pharmacy management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK GDPR requirements.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. General correspondence and non-clinical data is retained for up to 3 years. Payment data is kept only as long as necessary for financial and legal compliance.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems. Access is restricted to authorised pharmacy staff only.

8. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or restrict how we process your information, and request that we transfer your data to another provider. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Hartlepool
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.